Home Improvement Retail Group Case Study
Retail
Sales and inventory workflow automation across a multi-branch home improvement retail group.
Challenge
Manual lead follow-up, inconsistent sales processes, missed showroom appointments, and inventory visibility gaps across branches.
Solution
Sales assistant agent handles initial enquiries and books showroom appointments while an inventory agent syncs branch stock and generates personalised quotes.
Stack & deployment
Salesforce + Calendar APIs + Inventory Management + Email, RAG over sales playbooks. Deployment: Cloud.
Outcomes
- Lead response time 4h to 8min
- Appointment show rate +35%; sales conversion +22%
- ROI year 1 about 450%; payback about 6 weeks
All figures come from real engagements. We work under NDA as standard, so case studies are anonymised to protect our clients — the same discretion that will protect you.
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