HVAC & Energy Services Case Study
Field Service
Field service automation to improve dispatch quality, route planning, and parts readiness.
Challenge
Missed SLAs, repeat visits, and poor parts availability.
Solution
Dispatch agent optimises routes and skill matching while a parts agent predicts required components.
Stack & deployment
ServiceNow FSM + Telematics + Inventory API. Deployment: Cloud.
Outcomes
- First-time fix +14%; travel hours -19%
- Revenue per technician +11%
- ROI year 1 about 390%; payback about 2 months
All figures come from real engagements. We work under NDA as standard, so case studies are anonymised to protect our clients — the same discretion that will protect you.
Related services
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