Industrial Manufacturer Case Study
Manufacturing
Operational automation for returns, logistics coordination, and QA-related workflow improvement in manufacturing.
Challenge
Manual RMAs, carrier booking chaos, and lagging ERP updates.
Solution
RMA agent validates warranty, creates labels, books carriers, updates ERP systems, and tags recurring defects.
Stack & deployment
SAP/Oracle + Carrier APIs + SharePoint, Assisted-RAG over QA reports. Deployment: Hybrid.
Outcomes
- 4.8 FTE saved; errors -63%
- First response from 1-2 days to under 2 hours
- ROI year 1 about 380%; payback about 2 months
All figures come from real engagements. We work under NDA as standard, so case studies are anonymised to protect our clients — the same discretion that will protect you.
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