Retail automation solutions

We automate the gap between your EPOS, your webshop and your ERP: stock reconciliation, replenishment drafts, supplier chasing, and price and promo rollouts across stores. No new platform to migrate to and no per-seat licences — we build around the tills and back office your stores already run.

Use cases

• Reconciles web and store stock overnight, flagging negative stock, phantom SKUs and stuck click-and-collect orders
• Drafts purchase orders from min/max levels and sell-through, respecting supplier MOQs and lead times, for buyer sign-off
• Chases order confirmations and ASNs from suppliers, warning stores when a delivery will miss a promo launch
• Rolls price and promo files out to every till and queues shelf-edge label reprints per store
• Matches GRNs against purchase orders and invoices, routing quantity and price discrepancies to your buying team
• Watches click-and-collect queues and pings the store when picking overruns the promised collection window
• Summarises daily trade per store — sell-through, top-seller stockouts, shrink flags — straight from EPOS data
• Answers where-is-my-order and returns queries from live order and courier data, escalating disputes to staff

Common workflow problems

• The webshop sells the last unit a store sold an hour earlier, and click-and-collect turns into a refund apology.
• The promo hits the tills on Monday but half the shelf-edge labels are last week's, so every price challenge lands on the manager.
• Negative stock in one branch and phantom stock in another mean replenishment runs on gut feel, not the stock file.
• A supplier short-ships against the ASN, the GRN never gets matched, and the credit claim dies in an inbox.
• Stores rekey deliveries into the EPOS, head office rekeys them into the ERP, and the two never agree at stocktake.

How we help

• We wire your EPOS, ecommerce platform and ERP together through their APIs, or over SFTP and EDI where that is what a system speaks.
• Replenishment and PO drafts are grounded in your live stock file, MOQs and lead times — a buyer approves before anything reaches a supplier.
• Every price, stock or order change is written back with a before-and-after audit trail you can query and roll back.
• Exceptions over your thresholds — discrepancy value, unknown SKU, missed collection window — route to a named owner, not a shared inbox.
• Customer-facing replies are grounded in live order and courier data, and anything contentious hands off to your team mid-conversation.

Systems we work with in this sector

We build around Shopify and Shopify POS, Lightspeed Retail, Square, Epos Now, Cegid, NetSuite, Brightpearl, Cin7 and Linnworks, plus supplier EDI (ORDERS, DESADV, INVOIC) where wholesalers require it.

Frequently asked questions

Our EPOS and webshop hold customer and payment data — what does the AI actually see?

Not cardholder data: payments stay inside your existing PCI DSS-scoped payment stack and we do not touch it. We work with order, stock, product and supplier data on EU-hosted infrastructure under a data processing agreement, and none of it trains models. Customer personal data is limited to what a task genuinely needs, such as an order number and delivery status for a where-is-my-order reply.

Stores are on a modern POS but the ERP is ancient — can you still connect it?

Usually, yes. Platforms like Shopify, Lightspeed and NetSuite have proper APIs; older ERPs tend to speak CSV over SFTP or EDI, and we automate those flows rather than demand a replatform. We map every interface during discovery before quoting, so you are not funding an integration experiment.

Will it reorder stock without a buyer?

Not on day one, and possibly never for seasonal or fashion buys. Auto-ordering against a dirty stock file amplifies the errors, so we start with draft POs a buyer approves, and only discuss unattended ordering for stable fast-moving lines once counts have proven reliable. Range decisions and supplier negotiation stay human — that is judgement, not admin.

Where do multi-store retailers usually start?

Stock reconciliation and click-and-collect exceptions. Both are read-heavy, low-risk and visible on the shop floor: stuck orders get chased, phantom stock gets flagged for a count. PO drafting and promo rollout come next, once your team trusts what the system reports.

Relevant ways we support this sector

• Business Automation Solutions — Practical automation built around the way your business already works.
• AI Automations — Use AI where it improves throughput, quality, and decision support.
• Automation Consultancy — Clear advice before you commit budget, time, or internal change effort.

Relevant outcomes in this space

• Global E-commerce — Customer service automation for a high-volume retail support environment with better speed and consistency.
• Home Improvement Retail Group — Sales and inventory workflow automation across a multi-branch home improvement retail group.

Discuss this industry: [email protected]